POLICY AND PROCEDURES

OUR ROLE

• Standard In-home Paid Delivery of new unit refers to first and second floor deliveries for buildings or residences without elevator access.
• Removal of an existing disconnected unit on a one for one basis.
• Normal installation of electrical appliances to existing fittings. Installation refers to washer and electric dryers (not stacked), electric freestanding ranges (anti-tip bracket installation is an additional charge) and refrigerators to electrical outlet (waterline installation is an additional charge). Please be aware that it is a fire hazard to install dryer vents to plastic duct. Re-installation of gas appliances and dishwashers is available for an additional charge. Custom new installation would require an onsite estimate.
• Within 24 hours of your delivery date, you will be notified with a three hour time window.
• Removal of the old unit will not be performed if it is filled with water, laden with grease, oil, or pests of any type. We cannot be held responsible for damage caused by removal of old appliances. Relocation of appliances within the home is an additional charge.
• Delivery drivers do not install any gas, hard wired electrical appliances or waterlines. Also, they do not alter any cabinets or countertops.

YOUR ROLE

• Measure all doors, hallways and staircases to assure that your appliances will fit. We cannot alter doors, door trims, moldings or remove railings. Please verify that your appliance(s) will fit the entire route through your home to it’s final location. Re-delivery and re-stock fees will be incurred if product(s) do not fit.
• To protect your property and our delivery personnel, we require safe access into your home. Please make sure that all paths and walkways are clear of snow, ice and debris.
• To prevent damage to your property, and for the health of our delivery team, we cannot remove any appliance containing water, grease, oil or pests of any type. This also includes any biohazardous material.
• We require 24 hours notice of any changes to your address, sales order or to reschedule, to avoid a warehouse re-staging fee of $89.95.
• If your delivery date was not confirmed at time of sale, please allow up to 14 days for delivery based on manufacturer’s availability.
• Any delivery deemed unsafe to your property or our delivery team, cannot not be performed and may require a third party to deliver the appliances at an additional expense to you.
• Problems or damage to your property caused by our delivery team must be reported to our delivery drivers at the time of delivery. Immediately call our delivery concierge service at 401-475-8048.
• The customer or agent authorized by the customer must sign for all products. Products will not be left without a signature and confirmed that product was received in good condition. All authorized agents must be at least 18 years old.
• Deliveries are not done to the islands, but will be delivered to the transport company of the customer's choosing. You are responsible to arrange delivery to the end destination. Ownership of merchandise passes upon delivery to the transport company. Freight claims should be made with the transport company for any damages. Damages or suspected damages should be noted on the bill of lading at delivery. The transport company is responsible for the repair of any merchandise damaged while in their possession.

CANCELLATIONS

• In stock Items: Full refunds will be issued on all in-stock items prior to pickup or delivery. Refunds will be issued by crediting the credit card you paid on or by check. If we are issuing a check refund, please allow 10 business days for that refund.
• Special order Items: Special order products cannot be cancelled.

SHIPPING

We do not provide shipping direct to consumer. Items must be picked up, or scheduled for local delivery. Please contact us with any questions prior to placing your order.

SERVICE

• If merchandise is received damaged, the damage must be reported at time of delivery or receipt of merchandise by calling our delivery concierge service at 401-475-8048.
• If the product needs to be replaced, the delivery company will be responsible for the pickup and redelivery of any service or exchange item provided the item was delivered by Wickford Appliance.
• All major appliances come with manufacturer warranties, if you experience the product not functioning properly, a trained technician is required to be dispatched on site to properly evaluate the appliance.

PRODUCT RETURN

Appliances: Product returns must be made within 12 days of the date you receive your order. Product must be in brand new, uninstalled condition. Previously installed, special orders, special modifications, trim kits, hoods, door panels and handles cannot be returned under any circumstance. All accessories, clean instruction books and warranty card must all be returned. Product that does not meet the criteria or has been used may, at Wickford Appliance’s discretion, not be accepted as a return, or may be subject to a restocking fee in an amount representative of the condition of the product or its packaging. Wickford Appliance reserves the right to decline an exchange or accept the return of ANY product other than the product that is initially defective. Refunds for products being returned will be issued only once the products are received back at Wickford Appliance and meet our product return criteria. Refunds would be for products only, services are not refundable. Product that does not fit in the intended space will be subject to additional return and shipping/delivery fees and in some cases significant restocking charges can apply.

Lighting: Any in-stock lighting fixture can be returned within 12 days for full refund. The product must be in original packaging and not electrified. Previously installed or special modifications cannot be returned. Product that does not meet the criteria or has been used, may at Wickford Appliance’s discretion, not be accepted as a return. A 25% restocking fee will apply to returns of special order fixtures (non-stock) with the exception of the following brands which are non-returnable: Oggetti, Hubbardton Forge, Visual Comfort, Holtkoetter & Hudson Valley.