Policies - Wickford Appliance

Payment Terms: No COD's Cash, MasterCard, Visa and Discover cards accepted. Personal or certified check must be accepted by our accounting department prior to delivery. 90 days same-as-cash with approved credit.

Accessibility: The customer must allow for safe access to the site. All walkways must be clear of any debris, snow ice, furniture or other hazards. All stairways leading to the delivery entrance must be in place. In the event that the delivery cannot be completed due to inaccessibility, a $59.00 re-delivery fee will be assessed. Re-delivery fee must be paid for in full before 2 nd delivery is attempted.
Standard In-Home Delivery: Standard Delivery refers to first floor residences or business.
Non-Standard Delivery: (Additional charges may apply) Deliveries above the first floor, or buildings without access to an elevator, or difficult deliveries such as Installation of natural gas dryers, solid metal dryer venting, natural gas 30" freestanding ranges, refrigerator icemaker reconnects and water lines, and dishwasher replacement installations will be performed at an additional expense. Please contact our Service Department to schedule this install.
The customer, or an authorized agent over age 18, must sign for all products. Products will not be left without a signature.
Measurements: It is the customer's responsibility to measure all doorways, halls or stairwells. We cannot and will not alter any door, trims or moldings to your home or common areas. In stock merchandise that does not fit into your home may be returned for a 15% restocking fee. Please be advised that product dimensions do change every 1-3 years. Please measure your purchase carefully!
Redeliveries: should a customer not be home to accept a scheduled delivery, a $59.00 re-delivery fee will be accessed. Redelivery fee must be paid in full before 2 nd delivery is attempted. Please be home!
Damages to the product or delivery site MUST be noted on your invoice at the time of delivery. All claims will be settled fairly. ALL MAJOR APPLIANCE MERCHANDISE MUST BE UNCRATED AND INSPECTED UPON DELIVERY. ALL APPLIANCE ACCESSORIES AND LIGHTING WILL BE LEFT CRATED. DAMAGE CLAIMS FOR CRATED PRODUCTS WILL NOT BE PROCESSED AFTER 5 DAYS FROM THE DATE OF DELIVERY.

• 1. Normal Installation of electrical appliances to existing fittings (no charge). Installation refers to washers, electric dryers (non-stackable, non-frontloading), freestanding ranges, and refrigerators connected to existing standard services using manufacturer's supplied fittings (excluding refrigerator water hook-up). We do not install the anti-tip bracket on freestanding ranges. We will be happy to install the bracket as a separate service call. Please contact our Service Department for a schedule of charges or to schedule a service call to install the anti-tip bracket.

• In the event that additional supplies are needed to complete your installation, you will be given an estimate of the cost of supplies and additional labor, if needed. The additional supplies will be installed upon your approval.

• Installation of natural gas dryers, solid metal dryer venting, natural gas 30" freestanding ranges, refrigerator icemaker reconnects and water lines, and dishwasher replacement installations will be performed at an additional expense. Please contact our Service Department to schedule this install.

• The customer is responsible for all hardwired connections. This includes: gas lines, built in electrical, as well as icemaker connections. We cannot be deemed responsible for any PREEXISTING, old or faulty connections.

Wickford Appliance Inc. will provide, at an additional charge, removal of your old unit on a one-for-one basis. In order to remove your old appliance, the unit must be disconnected from all plumbing and electrical and completely drained of water. If disconnection of old unit is not done prior to delivery, we will disconnect the appliance, providing the house plumbing fixtures appear to be in good condition and a liability/damage waiver must be signed before the unit will be disconnected. Removal of your old will not be performed if it is laden with grease, oil or pests of any type. Boxes and packing material will be cut and placed for disposal on customer's premises at their discretion. We cannot remove products that contain, or have contained, biohazard material of any type. We cannot be held responsible for damage caused by removal of old appliances.

Damages to the product or delivery site MUST be noted on your invoice at the time of delivery. All claims will be settled fairly. ALL MAJOR APPLIANCE MERCHANDISE MUST BE UNCRATED AND INSPECTED UPON DELIVERY. ALL APPLIANCE ACCESSORIES AND LIGHTING WILL BE LEFT CRATED. DAMAGE CLAIMS FOR CRATED PRODUCTS WILL NOT BE PROCESSED AFTER 5 DAYS FROM THE DATE OF DELIVERY.

Non-stocking, special order merchandise is non-cancelable and non-returnable. Refunds will be issued on all in-stock items prior to delivery or pickup. Refunds will be issued by check or by crediting the card on which you paid. Checks are issued Monday through Friday from 9am - 5pm. Due to bank delays, checks will be issued 14 days from original purchase.